NACIA Foundation follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation.

• The NACIA Foundation will respond within 7 working days from the date of receiving the complaint from donor;
• The timely refund of the wrongly deduced amount will depend on type of card used during transaction;
• We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation, but later of issuance of 80G certificate;
• In such cases if the receipt under section 80G of Income Tax has been issued, then the Donor shall not be entitled for refund donation amount in full. On contrary if any occurred, then the organization has sole discretion to take decision and donor shall be abide by decision of the NACIA Foundation.
• In the case of tax exemption certificate already issued, refund will not be possible.
• We can be contacted for refund, the International donations will require more working days for refund.

• We use personal information collected from donors for the purposes of processing payments and communicating with donors about NACIA Foundation as well as conducting the fundraising and other operations of NACIA Foundation.
• This information may be include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check. For secret donor it is their sole discretion to disclose their identity or not.
• Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.
• To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through, them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organizations that help non-profit organizations with fundraising.

• How we use donor data information:
• Distributing receipts and thanking donors for donations;
• Informing donors about upcoming fundraising and other activities of NACIA Foundation through email conversation, transactional message, and website links or social media plate form;
• Internal analysis, such as research and analytics;
• Record keeping;
• Reporting to applicable government agencies as required by law;
• Surveys, metrics, and other analytical purposes;
• Other purposes related to the fundraising operations;
• Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials;
• We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts;
• We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process;
• We use data gathered for payment processors and other service providers only for the purposes described in this policy.